Your privacy matters to us. This policy explains what personal information we collect, why we collect it, and the choices you have.
1. Information We Collect
We collect information you provide directly and information generated by your use of the Platform:
- Account information: name, email address, phone number, and password (stored only as a secure hash).
- Booking information: service addresses, scheduled dates and slots, special instructions, and booking history.
- Payment information: processed by our payment partner (Razorpay); we receive only status, amount, and reference IDs — never your card number or PIN.
- Usage information: pages visited, features used, device and browser details, IP address, and approximate location derived from your IP address.
- Communications: messages you send to our support team, reviews, and survey responses.
2. How We Use Your Information
- To create and manage your account, and to authenticate you securely.
- To process bookings, assign service partners, take payments, and issue refunds.
- To send booking confirmations, status updates, and service-related notifications.
- To provide customer support and resolve disputes or refund requests.
- To improve the Platform, prevent fraud and abuse, and enforce our Terms of Service.
- To comply with legal obligations, including tax and accounting requirements.
3. Sharing of Information
We share only what is necessary, with these parties:
- Service partners: your name, service address, contact number, and job details — solely to deliver your booking.
- Payment partner (Razorpay): the amount and booking reference needed to process your payment or refund.
- Service providers: hosting, email, and messaging vendors who process data on our instructions under confidentiality obligations.
- Authorities: when required by law, regulation, or valid legal process.
4. Data Retention
We retain account and booking records for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. When you delete your account, we remove or anonymise personal data within a reasonable period, except where retention is legally required.
5. Data Security
We protect your information with industry-standard measures, including encryption in transit (HTTPS/TLS), hashed passwords, restricted internal access, and role-based authorisation for administrative tools.
No method of transmission or storage is completely secure. If we become aware of a breach affecting your personal data, we will notify you and the relevant authorities as required by law.
6. Your Rights
Under applicable data protection law, you may:
- Access and receive a copy of the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data, subject to legal retention requirements.
- Withdraw consent for marketing communications at any time (booking-related messages are essential and will still be sent).
7. Cookies
We use cookies and local storage to keep you signed in, remember your preferences, and secure your session. Details are in our Cookie Policy.
8. Children
The Platform is not directed at children under 18, and we do not knowingly collect personal data from them.
9. Changes and Contact
We may update this Privacy Policy from time to time. Material changes will be announced on the Platform or by email.
For questions or requests about your data, please contact us through the Contact page. We respond to verified data requests within the time required by applicable law.