We want every booking to be right. If something goes wrong, this policy explains when a refund applies and how to get one.
1. When Refunds Apply
You are eligible for a refund when:
- You cancel before a service partner has been assigned, or within the free-cancellation window shown at booking.
- We cancel your booking (for example, no partner availability or a service outage).
- The service was not performed, or was materially not as described and our support team confirms it.
- A duplicate or erroneous payment was taken for the same booking.
- A partner fails to arrive and the job cannot be completed on the scheduled date.
2. When Refunds Do Not Apply
- A service has been completed and accepted without a raised complaint.
- Changes you request after the service has commenced (we may charge for work already done).
- Minor variations in outcome that fall within the service description.
- No-shows on your side, where the partner arrived during the agreed slot.
3. How to Request a Refund
Contact our support team through the Contact page with your booking number and a short description of the issue. Our team reviews the request against the booking record, partner history, and payment status.
Approved refunds are initiated from our admin console through the payment gateway, and you will receive a confirmation once processed.
4. Refund Timelines
- Review: we aim to respond to refund requests within 48 hours of submission.
- Processing: once approved, the refund is initiated immediately at our end.
- Crediting: the amount is returned to your original payment method, typically within 5–7 business days (bank/Card issuer dependent).
- The refund is always for the amount you actually paid, including any taxes and visit fees charged on the booking.
5. Partial Refunds
Where a service was partially performed, we may approve a partial refund proportionate to the work not delivered. The refund amount confirmed by our team is final for that booking.
6. Payment Failures
If your payment was debited but the booking was not confirmed, the amount is auto-reversed by the payment provider. If it is not reflected within 5 working days, share your booking number with us and we will trace it.
7. Changes and Contact
We may revise this Refund Policy from time to time; the "Last updated" date above shows when it last changed. For refund questions, reach us through the Contact page.