Terms of Service

1. Acceptance of Terms

These Terms of Service govern your use of the UrbanCareCompany website, mobile experience, and booking services (together, the "Platform"). By creating an account, booking a service, or otherwise using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.

2. Our Services

UrbanCareCompany connects customers with independent service partners who provide home services such as cleaning, repairs, maintenance, and related tasks. We facilitate discovery, booking, scheduling, payment, and support.

• We are a marketplace platform, not the direct employer of service partners.
• Service partners are responsible for performing the agreed work with reasonable skill and care.
• We may add, modify, or discontinue services, features, or service areas at any time.

3. Accounts and Eligibility

You must provide accurate registration information and keep your credentials confidential. You are responsible for all activity under your account.

• You must be at least 18 years old to book a service.
• Tell us promptly if you believe your account has been accessed without your permission.
• We may suspend or terminate accounts that violate these Terms or abuse the Platform.

4. Bookings, Pricing, and Payment

All prices are shown in Indian Rupees (INR) and include applicable taxes and visit fees as displayed at checkout. A booking is confirmed only after successful payment or confirmation by our team.

• Payments are processed securely through our payment partner (Razorpay). We do not store your card details.
• You agree to pay the full amount shown at checkout for services you book.
• Promotional codes are subject to their stated validity, minimum order value, and expiry conditions.

5. Cancellations and Refunds

Cancellation and refund eligibility depend on the status of your booking and when you cancel. Please review our Refund Policy for the detailed rules, timelines, and the process for raising a refund request.

6. Customer and Partner Conduct

You agree not to misuse the Platform. Prohibited conduct includes:

• Providing false information, or using another person’s account without permission.
• Harassing, abusing, or endangering service partners or our staff.
• Attempting to bypass the Platform to transact directly with a partner you met through us, or vice versa.
• Interfering with the security or operation of the Platform, including scraping, probing, or overloading our systems.

7. Intellectual Property

The Platform, including its design, text, graphics, logos, and software, is owned by or licensed to UrbanCareCompany and is protected by applicable intellectual property laws. You may use it only for personal, non-commercial purposes as permitted by these Terms.

8. Disclaimer and Limitation of Liability

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Platform or a service partner’s work.

Our total liability for any claim arising out of a booking shall not exceed the amount you paid for that booking. Nothing in these Terms limits liability that cannot be limited under Indian law.

9. Termination

We may suspend or terminate your access to the Platform if you breach these Terms, or if required by law. You may stop using the Platform and request account deletion at any time by contacting us.

10. Governing Law and Changes

These Terms are governed by the laws of India, and courts in India shall have exclusive jurisdiction over disputes arising from them.

We may update these Terms from time to time. Material changes will be notified on the Platform or by email. Continued use after changes take effect constitutes acceptance of the revised Terms.